Politique de confidentialité

Last updated: May 2026

This Privacy Policy describes how tryNaruraluxe (operated by EkpeDigitCo LLC, "we", "us", "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase at trynaruraluxe.com (the "Services"). It also describes your rights and how you can contact us.

1. Information we collect

We collect the following categories of personal information:

  • Information you provide directly: name, email address, shipping and billing addresses, phone number, payment information (processed securely by our PCI-DSS compliant payment partners - we never store full card numbers), order history, and any messages you send us.
  • Information collected automatically: IP address, device and browser type, operating system, referring/exit pages, click stream data, and information about how you interact with our store. This is collected through cookies, pixels, and similar technologies.
  • Information from third parties: from advertising and analytics partners (Meta, TikTok, Google) to help us understand how customers find and use our store.

2. How we use your information

  • Process and fulfill your orders, including shipping, returns, and refunds.
  • Send you order confirmations, shipping updates, and customer service messages.
  • Respond to your inquiries and provide customer support.
  • Improve our website, products, and services.
  • Detect, investigate, and prevent fraud or unauthorized activity.
  • Comply with legal obligations and enforce our Terms of Service.
  • With your consent: send you marketing emails about new products, promotions, and beauty content. You may unsubscribe at any time using the link in any email.

3. Sharing your information

We share your personal information only with:

  • Shopify Inc. - our e-commerce platform and payment processor.
  • Shipping carriers (USPS, UPS, DHL, etc.) to deliver your orders.
  • Email service providers (Klaviyo) for transactional and marketing emails.
  • Analytics and advertising partners (Meta, TikTok, Google) to measure marketing performance - only aggregated/hashed data where possible.
  • Law enforcement or regulators when required by law, valid legal process, or to protect our rights and safety.

We never sell your personal data.

4. Cookies

We use cookies for essential site functionality (cart, checkout), analytics (page views, conversion), and advertising (retargeting). You can manage cookie preferences through your browser settings, but disabling cookies may impact site functionality.

5. International transfers

Your information may be transferred to and processed in the United States (where our servers and Shopify are located) and other countries where our service providers operate. We use industry-standard safeguards (SCCs, Privacy Shield principles where applicable) to protect international transfers.

6. Data retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations (e.g., tax records: 7 years), resolve disputes, and enforce agreements. After that, we delete or anonymize your data.

7. Your rights

Depending on your location (US states, EU/UK, Canada), you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to correct inaccurate data.
  • Deletion: ask us to delete your personal data ("right to be forgotten").
  • Portability: receive your data in a structured, machine-readable format.
  • Opt-out of marketing: unsubscribe from emails at any time.
  • Opt-out of sale/sharing (CCPA / California): we do not sell, but you may opt out of cross-context behavioral advertising.

To exercise any right, email support@trynaruraluxe.com. We respond within 30 days.

8. Children's privacy

Our Services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the latest revision. Significant changes will be communicated by email or a prominent site notice.

10. Contact us

For privacy questions, requests, or complaints:

tryNaruraluxe (operated by EkpeDigitCo LLC)
312 W 2nd St Ofc A8408
Casper, WY 82601, USA
Email: support@trynaruraluxe.com
Phone: +1 (307) 485-1465