Return policy

At EkpeDigitCo LLC, your satisfaction is our priority. If your order is not to your liking, you can make a return under the conditions specified below.

1. Return period
You have 14 calendar days after receiving your package to notify your return request, in accordance with the laws in force in Europe and the United States. For other countries, this period may vary depending on local legislation, but we are committed to applying this minimum to all our customers.

2. Eligibility conditions

  • Items must be returned in their original, unused condition with all accessories and packaging.

  • Some products are not eligible for return:

    • Personalized or custom-made items

    • Opened or used products

    • Unsealed hygiene or beauty items

    • Gift cards and digital downloads

3. Return procedure

  • Contact us at: etchriekpe.coms@gmail.com to obtain authorization and the return address corresponding to your location.

  • Include the order number and reason for return.

  • Return the product(s): return costs are the responsibility of the customer except in the event of an error on our part or a defective product.

4. Verification and processing

  • After receiving and inspecting the product, we will inform you of the acceptance or refusal of the return within 7 working days.

  • If the return is accepted, you can choose:

    • An exchange (if available)

    • A credit on the store

    • A refund according to our specific policy

5. Exceptions, disputes and information

  • European withdrawal rights are fully respected for consumers residing in the EU.

  • International customers are subject to the laws of their country; we apply the most favorable policy.

  • In the event of a dispute, please contact us first. Otherwise, either party may contact the appropriate authority.

Contact
For any questions, our customer service can be reached at: etchriekpe.coms@gmail.com or at +1 (307) 485 1465.

Last updated: 04/10/2025

This policy is written to cover the major rules in Europe, the USA and third countries, while remaining clear and protective for the consumer and for you (the seller).
Don't forget to adjust the "non-eligible products" section according to your actual range! Here is a return policy adapted to your Shopify store, compliant with European, American and international standards:

Return Policy – ​​EkpeDigitCo LLC

At EkpeDigitCo LLC, we strive to ensure your satisfaction. If your purchase does not meet your expectations, you can exercise your right to return the item under the following conditions:

1. Return period
You can request a return of a product within 14 days of receipt, in accordance with European and American legislation. This period applies to all our customers, regardless of their location.

2. Eligibility
To be accepted, the article must:

  • Be unused, undamaged, and returned in its original packaging with all accessories

  • Not be a personalized product, a gift card, an unsealed hygiene or beauty product

3. Procedure

  • Send a return request to: etchriekpe.coms@gmail.com with your order number and reason for return

  • After validation, send the product to the address provided (return costs are the responsibility of the customer unless there is an error on our part or the product is defective)

  • Attach the purchase order or proof of purchase

4. Verification and acceptance
Returned items are inspected upon receipt. We will confirm acceptance or rejection of the return within 7 business days.

5. Proposed solutions

  • Refund according to the payment method used or a store credit

  • Exchange, subject to product availability

6. Exceptions

  • The specific rights of the consumer depending on their area of ​​residence (EU, USA, other countries) will be respected

  • In case of dispute or question, our customer service remains at your disposal.

Contact
EkpeDigitCo LLC, 312 W 2nd St Ofc A8408 Casper, WY 82601, USA
Email: etchriekpe.coms@gmail.com
Tel: +1 (307) 485 1465

Last updated: 04/10/2025